DrysolStore FAQ - DrysolStore.com

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Most common reason is your charge company (their information is printed on back of your credit card) blocks your order to prevent and protect you from international credit card fraud.

What to do?

Please contact your charge company and inform them that you are going to make an international online purchase.

If you still having a problem ordering online, please email : order@drysolstore.com with an email title "International order". Please email us your full name and inform us the details of error you are experiencing.

1. Your billing address is exactly same as the address you associated with your credit card.

2. Your billing name is exactly same as the name you associated with your credit card.

3. Please double check your credit card expiry date.

4. Please double check your credit card limit.

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All pricing on Drysolstore.com are in US Dollars.

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There are NO TAX CHARGES on this web site.

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Please click here for shipping information.

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We currently ship to USA only.

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We currently accept credit cards.

*PLEASE NOTE* We do NOT accept personal checks/cheques, nor money orders.

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Refunds will be handled on a case by case basis.

Email us if you have any questions: customer@drysolstore.com

Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the USPS website with your tracking number often.

If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.

If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!

The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent.

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We pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.

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Due to market fluctuations, prices of items may change from time to time.

Frequently asked questions

To avoid this situation, please check the USPS website with your tracking number often.

If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!