Frequently asked questions

Help! I can't order with my credit card?

Most common reason is your charge company (their information is printed on back of your credit card) blocks your order to prevent and protect you from international credit card fraud.

What to do?

Please contact your charge company and inform them that you are going to make an international online purchase.

If you still having a problem ordering online, please email : with an email title "International order". Please email us your full name and inform us the details of error you are experiencing.

Drysol is Solution.

1. Your billing address is exactly same as the address you associated with your credit card.

2. Your billing name is exactly same as the name you associated with your credit card.

3. Please double check your credit card expiry date.

4. Please double check your credit card limit.

Are the prices here in US or Canadian Dollars?

All pricing on are in US Dollars.

How much is tax?

There are NO TAX CHARGES on this web site.

How much is shipping?

What countries do you ship to?

We currently ship to USA only.

How do I pay for my order?

We currently accept credit cards.

*PLEASE NOTE* We do NOT accept personal checks/cheques, nor money orders.

What is your return policy?


Refunds will be handled on a case by case basis.

Email us if you have any questions:

Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the USPS website with your tracking number often.
If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the tracking website.

If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!

The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent.



What is your cancellation policy?

We pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.

Why is the price different from the last time I ordered?

Due to market fluctuations, prices of items may change from time to time.