What to do?
Please contact your charge company and inform them that you are going to make an international online purchase.
If you still having a problem ordering online, please email : firstname.lastname@example.org with an email title "International order". Please email us your full name and inform us the details of error you are experiencing.
1. Your billing address is exactly same as the address you associated with your credit card.
2. Your billing name is exactly same as the name you associated with your credit card.
3. Please double check your credit card expiry date.
4. Please double check your credit card limit.
Refunds will be handled on a case by case basis.
Email us if you have any questions: email@example.com
Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.
Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.
Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.
The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent.